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ABOUT US

The Team brand was founded by Henry Taft in the 1950’s. Henry became well known in Australia for inventing one of the country’s first life jackets, the TAFT.

 

Team was acquired in late 2008 and became part of the Grip Group of Companies. This acquisition has allowed the Team brand to expand and deepen its product offer. Today, Team develops, manufactures and distributes products in the following product categories:

 

- Team Work Boots

- Team Gum Boots

- Team Industrial Wet Weather clothing

- Team Children’s Rain Jackets and Gum Boots

- Team Fishing & Boating Wet Weather clothing and Waders

- Team Nylon Sporting & Leisure Wet Weather clothing

- Team ‘waterproof’ Bags and Accessories

- Team ‘waterproof’ Socks, Gloves and Headwear

 

Innovation, Integrity and Honesty has shaped our culture and business ethos for nearly 60 years. We believe this is a tribute to our pioneering founder. Our constant goal is to provide, durable, affordable, comfortable and relevant products for our customers.

 

Simply ‘expect the best’.

FAQ

Are Team garments waterproof?

Yes. All Team garments feature waterproof fabrication and full seam sealing to prevent moisture penetrating stitching holes. Waterproof zips, stormflaps, adjustable hems, hoods and storm cuffs all play a role in making Team garments waterproof and keeping you protected from heavy rain.

 

What is the difference between waterproof and shower proof?

To be truly “waterproof” the garment must be made from a waterproof fabric and have sealed or taped seams so that the rain does not leak in through the small perforations made by sewing needles when the garment is being made. The garment must also have a protected zip eg. Stormflap or a waterproof zip so that rain cannot get inside the garment.

“Water resistant” fabrics or garments usually means that a coating has been applied to the fabric to help repel water. Water resistant fabrics works for light rains or drizzles but will not cope well with a heavy downpour. If you are looking for protection from rain and wind you must look for garments made from waterproof fabrics such as the Team range, not water resistant fabrics.

 

What are Waterproof/Breathable Fabrics?

Waterproof/Breathable fabrics are coated with a microporus coating that have the ability to breath as the fabric has pores. The size of the pores are small enough to prevent water droplets (rain) from penetrating the face fabric, but large enough to allow water vapour (sweat) and body heat to escape making these fabrics waterproof and breathable. Check out the Team breathable range under our New Era Technicals Breathable Section.

 

What are Wicking fabrics?

Wicking fabrics draw moisture away from the body. They are made of high-tech polyester which unlike cotton absorbs very little water. Wicking polyester has a special cross section and a large surface area which picks up moisture and carries it away from your body, spreading it out to evaporate easily on the outside of the fabric so you keep cooler and dryer. Check out Team’s new Summer Range of clothing which has this special feature.

 

How Do I Care for my Team Waterproof Team Active & Waterproof range?

Please follow the care label on the garment. It is best to hand wash your garment in warm soapy water with mild detergent and hang out to dry in shade. Always dry before storing. Durable water repellent (DWR) coatings become clogged with dirt or salt from body sweat. Regular cleaning is important to maintain the performance of the DWR treatment.

 

Is the waterproofness guaranteed for Team Wetwear Range?

Team Australia guarantee that our wetwear garments will be waterproof for 3 years if the correct care instructions on the care label of the garment are followed, the garment is kept in good condition and used for the intended purpose of the garment. Team Australia specialise in wetwear and have been manufacturing high quality wetwear clothing for more than 30 years.

 

How long will it take for my package to arrive?

The processing time for orders is 1-2 business days. After that, delivery time within Australia is 1-3 business days, and worldwide 6-12 business days. Please keep in mind that during holidays, this time may vary. Thank you for your patience.

 

What method is used for shipping?

All packages are shipped via Australia Post/Star Track.

 

How can I contact customer service?

For customer service inquiries, please email salesadmin@teamaustralia.com.au

 

I emailed customer service. When should I expect a response?

We aim to respond to all e-mails within 48 hours.

 

I am an international customer (outside Australia) Do I have to pay customs and taxes?

All packages are shipped via Australia Post. Items shipped outside of Australia may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Team.

 

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays once the package has exited Australia.

 

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

 

I have not received an order confirmation. What should I do?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at salesadmin@teamaustralia.com.au with your inquiry.

 

Can I change my order after I have placed it?

Yes, please contact us if you wish to change your order.

 

Do you offer returns?

Yes. Please see our RETURNS information below.

RETURNS

We understand that sometimes you may wish to return a product you have purchased from our online store, so we have set out our policy regarding returns for you to assist in this process.

 

Please note your purchase must:

 

- Be returned in its original condition, including manuals and accessories

 

- Be unworn, unused and include original tags and labels

 

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Where a failure does not amount to a major failure, we are entitled to choose between providing you with a repair, replacement or other suitable remedy. Any cost incurred by you in returning the product to us will be borne by you.

 

To obtain compensation, you would need to provide documentary evidence of the loss or damage suffered, and documentary evidence that such loss or damage was a reasonably foreseeable consequence of a failure by us to comply with a consumer guarantee under the Australian Consumer Law. Such evidence may include photographs, statutory declarations, receipts or reports (eg from your doctor), depending on the loss or damage.

 

How long do I have?

You have 7 days to return your purchase.

 

Product Assessment

Once we have received the returned product, we will need to assess the product to determine the nature of the issue and how we can help you, be it a refund, repair or exchange.

 

In these circumstances the product/s will need to be returned to us at your own expense.

 

We will assess the product and determine whether:

There is a minor fault: Where there is a minor fault and the product can be easily repaired, this will be carried out and the product returned to you within a reasonable time frame.

 

There is a major fault: If the assessment is that the product has experienced a major fault you may choose to receive a refund or replacement.

 

The product has been damaged through abnormal use: Unfortunately we cannot offer a refund or exchange where the product has sustained damage due to abnormal use.

 

Where do I return my product?

Please return your product to:

52 Mustang Drive, Rutherford, NSW 2320, Australia

SHIPPING POLICY

We offer free express postage within Australia via Australia Post/Star Track, as well as postage worldwide to most countries.

 

The processing time for orders is 1-2 business days. After that, delivery time for domestic orders is 1-3 business days, and 6-12 business days for international orders. Please keep in mind that during holidays, this time may vary. Thank you for your patience.

 

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges once the package has exited Australia.

PRIVACY POLICY

Introduction

Team promise to protect your privacy. This policy explains the information we hold about you, and who else may have access to it. The only personal information we will have is that voluntarily supplied by you.

 

Your personal information

Personal information will only ever be collected and stored by Team, with your consent, for the following purposes: To update and enhance the website and the services provided. In such cases where we ask you for personal information, we will inform you of how we intend to use the information and we will ask for your explicit consent.

 

Who else might see my personal information?

Team will not share your personal information with any other company.

 

We are not responsible for the content of the linked websites, and therefore we recommend that you check the privacy policy of those websites to which this website may link. We will share your information where required to do so by relevant legislation, or court orders. Should Team be acquired by another company, customer information may be deemed a transferable business asset, and as such will transfer to the new owners.

 

What are cookies?

This website deposits certain bits of information called "cookies" in a visitor's computer. A cookie is a small amount of data, which often includes an anonymous unique identifier, which is sent to your browser from a web site's computer and stored on your computer's hard drive.

 

We use cookies to tell us how and when pages in a website are visited and by how many people. Cookie technology does not collect personal identifiable information; the information collected is in an aggregate, non-identifiable form. The use of cookies is an industry standard, and many major web sites use them to provide useful features for their customers.

 

Each web site can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.)

 

What if this Privacy Policy changes?

Team reserve the right to change this privacy policy from time to time. We may notify you of such changes, but it is your responsibility to check the policy each time you use the site.

 

Contact Us

If you have any queries or concerns about this website or this policy please write to:

 

Team Australia

52 Mustang Drive, Rutherford, NSW 2320, Australia

T&C'S

Introduction

The use of this website is subject to the following Terms and Conditions. By accessing this website you agree to be bound by the Terms and Conditions set out below.

 

These terms-of-use are a legal agreement between us and describe the terms and conditions applicable to your use of our website and the services we offer. You must read, agree with and accept all of the terms and conditions contained in this agreement and our Privacy Policy. This agreement includes those terms and conditions expressly set out below and those incorporated by reference. We strongly recommend that you also access and read any other information contained on other pages or websites referred to in this notice, as they may contain further terms and conditions that apply to you. Please also refer to our Privacy Policy.

 

Complaints Procedure

We aim to satisfy the requirements of all of our customers as efficiently as we can, but we do realise that at times things may go wrong. When they do we will put them right as soon as possible. If you have a complaint please contact us.

 

Trademarks / Copyrights / Restrictions

This website and all materials on it, including, but not limited to, images, are the sole property of GRIP Asia Pacific Pty Ltd and are protected from unauthorised copying and dissemination by copyrights law, trademark law. You may not reproduce, republish, upload, post, transmit, or distribute in any way whatsoever any materials from www.teamaustralia.com.au without the prior written permission of Team .

 

Acceptable Use

You acknowledge that you are responsible for all communications sent via or to this website and agree your use of this website for proper and lawful purposes only.

 

You will not carry out any act or omission or procedure which would:

 

o Damage, delay, interrupt or impair the use of this website or its software;

o Cause any illegal, offensive, defamatory material to be placed on or associated with this website;

o Be in breach of any copyright, trade mark, privacy, confidence, or any other third party right; or

o Cause any inconvenience to its employees, servants, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letters, unsolicited communications and 'spam').

o In the event that you breach any of these Terms and Conditions, you will indemnify and keep indemnified Team, employees, servants, agents, professional advisors, suppliers and affiliates from time-to-time against all damages, losses, claims, costs, charges, awards, orders, judgments and other liabilities suffered or threatened as a result of a breach of these conditions.

 

Indemnity

You agree to indemnify and hold us and our affiliates and agents and their respective officers, directors and employees harmless from any claim or demand, including legal fees, made by any third party due to or arising out of your breach of this agreement or your violation of any law or rights of a third party.

 

Termination and Suspension

We may immediately issue a warning and deny your access to all or part of the website or refuse to provide our services to you without notice if:

 

o You are in breach of any part of this agreement.

o We cannot, for any reason, verify or authenticate any information you provide to us.

o We believe that your actions may cause legal liability for us, you, or any other user.

 

General

These Terms and Conditions set forth the entire understanding and agreement between us.

 

We may amend these Terms and Conditions at any time by posting an amended agreement on our website. Any amended Terms and Conditions will govern new user registrations from the date that it is posted and existing users will be bound by the amended agreement after the expiry of 14 days following the date of posting.

 

Nothing in these Terms and Conditions shall create or be construed to imply any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and us. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.

 

If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in full force and effect.

 

You cannot assign this agreement but we may assign it at our sole discretion.

 

Our failure to act with respect to a breach by you or others shall not be considered as a waiver of our right to act with respect to subsequent or similar breaches. Any person who is not a party to this agreement has no right to enforce any term of this agreement. This does not affect any right or remedy generally available to such a third party in law or otherwise.

 

Governing Law

These Terms and Conditions are governed by and construed in accordance with Australian law and you agree that the Australian courts will have exclusive jurisdiction for any dispute under this agreement.

 

The laws of your country may be different from Australian law and there may be additional legal requirements for you to use our website or services. You must comply with all applicable local and international laws, statutes, ordinances and regulations regarding your use of our website and services.

 

We cannot monitor the laws of every country and it is your responsibility to ensure that your use of our website and services is legal.

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