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Frequently Asked Questions

Are Team Rain Jackets waterproof?
Yes. All Team garments feature waterproof fabrication and full seam sealing to prevent moisture penetrating stitching holes. Waterproof zips, stormflaps, adjustable hems, hoods and storm cuffs all play a role in making Team garments waterproof and keeping you protected from heavy rain.

 

What is the difference between waterproof and shower proof?
To be truly “waterproof” the garment must be made from a waterproof fabric and have sealed or taped seams so that the rain does not leak in through the small perforations made by sewing needles when the garment is being made. The garment must also have a protected zip eg. Stormflap or a waterproof zip so that rain cannot get inside the garment.
“Water resistant” fabrics or garments usually means that a coating has been applied to the fabric to help repel water. Water resistant fabrics works for light rains or drizzles but will not cope well with a heavy downpour. If you are looking for protection from rain and wind you must look for garments made from waterproof fabrics such as the Team range, not water resistant fabrics.

 

What are waterproof/breathable fabrics?
Waterproof/Breathable fabrics are coated with a microporus coating that have the ability to breath as the fabric has pores. The size of the pores are small enough to prevent water droplets (rain) from penetrating the face fabric, but large enough to allow water vapour (sweat) and body heat to escape making these fabrics waterproof and breathable. Check out the Team breathable range under our New Era Technicals Breathable Section.

 

What are wicking fabrics?
Wicking fabrics draw moisture away from the body. They are made of high-tech polyester which unlike cotton absorbs very little water. Wicking polyester has a special cross section and a large surface area which picks up moisture and carries it away from your body, spreading it out to evaporate easily on the outside of the fabric so you keep cooler and dryer. Check out Team’s new Summer Range of clothing which has this special feature.

 

How do I care for my Team® Rain Jacket?
Please follow the care label on the garment. It is best to hand wash your garment in warm soapy water with mild detergent and hang out to dry in shade. Always dry before storing. Durable water repellent (DWR) coatings become clogged with dirt or salt from body sweat. Regular cleaning is important to maintain the performance of the DWR treatment.

 

Are Team® Rain Jackets guaranteed waterproof?
Team Australia guarantee that our wetwear garments will be waterproof for 3 years if the correct care instructions on the care label of the garment are followed, the garment is kept in good condition and used for the intended purpose of the garment. Team Australia specialise in wetwear and have been manufacturing high quality wetwear clothing for more than 30 years.

 

How long will it take for my order to arrive?
The processing time for orders is 1-2 business days. After that, delivery time within Australia is 3-5 business days, and worldwide 6-12 business days. Please keep in mind that during holidays, this time may vary. Thank you for your patience.

 

Who do you use for shipping?
We use Australia Post/Star Track and Officeworks Mailman.

 

How do I contact customer service?
For customer service inquiries, please email salesadmin@teamaustralia.com.au

 

How long will it take for customer service to reply to my email?
We aim to respond to all e-mails within 48 hours.

 

I did not receive an order confirmation. What should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at salesadmin@teamaustralia.com.au with your inquiry.

 

Can I change my order after I have placed it?
Yes, you can change your order only if it has not been shipped yet. Please contact us if you wish to change your order.