For orders within Australia we offer a FREE 4-7 business day service using Australia Post for most products, and a FREE 13-20 business day service for selected products (see shipping details on product page).
For international orders, we offer a $30.00 delivery service that takes approximately 6-12 business days.
Once your order has been dispatched, you will receive a tracking number which you can use to track your delivery.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges once the package has exited Australia.
If our couriers cannot deliver the item because nobody is at home to receive the order, they will leave a card, and attempt delivery on another two occasions. After this point, you will need to call your local depot to arrange a more convenient delivery date. If the courier receives no contact from you after a period of approximately 5 working days, they will return the package to us. This may result in extra shipping costs being incurred for redelivery.
Once your item has been dispatched from our warehouse, we cannot be held responsible for any delays in the delivery of the item.
There is a processing time of 1-2 business days for all orders.
During holidays, processing and delivery times may vary. Thank you for your patience.
Compensation can NOT be offered in any circumstance if a delivery has not arrived on time, and it can NOT be offered for any persons who have taken the day off work in order to receive the item.